Author Archive

Posted by Marcus Bulach, Software Engineer

User feedback is always an important part of our product development process, and for our latest version of Google Maps for mobile, we decided to put ourselves in the driver's seat. Hailing from London, I recently hopped across the pond with my fellow software engineer Jonathan Dixon to help test out the new features on the Windows Mobile^TM edition of Google Maps for mobile while visiting the Mountain View campus. I focused on staying on the right side of the road while Jonathan, oblivious to the sights around him, focused on trying out the satellite imagery on his mobile phone.

Like other versions of Google Maps for mobile, with this Windows Mobile version you can find businesses and see real-time traffic updates, along with unique features like contacts integration, GPS support, draggable maps, and tap and hold menus. The business search function proved particularly useful to find delicious Italian food in Half Moon Bay to sate our jet-lagged stomachs. You can download the application here and ActiveSync, or visit google.com/gmm for more information.

And remember -- you can see traffic delays, but don't cause them. Please don't use Google Maps while driving. Instead, give your passengers something fun to do.

Posted by Jennifer Hyman, Product Marketing Manager

A few weeks ago we were delighted to support the New York Stock Exchange's proposal which would allow Google, including Google Finance, to display streaming real-time last sale prices to everyone. Today we're equally pleased that NASDAQ has a similar filing which would include both real-time last sale prices and volume. We think these proposals are steps in the right direction, and encourage the SEC to give them a big thumbs up so we can start giving you the data you want, when you need it.

Today, Americans celebrate the birthday of the Rev. Martin Luther King, Jr. One of the chief elements of the day, as expressed by Dr. King and manifested in recent years, is marking the day as a National Day of Service. The credo of a national service day is "a day on, not a day off," and citizens are encouraged to contribute their time and talents to community organizations in some way. A website USAService.org offers a Google gadget, from which you can find a service event near you that needs your help, or create your own. Inform others of your activities with text messages, and share your photos and feedback.

If you did a Google search between 6:30 a.m. PST and 7:25 a.m. PST this morning, you likely saw that the message "This site may harm your computer" accompanied each and every search result. This was clearly an error, and we are very sorry for the inconvenience caused to our users.

What happened? Very simply, human error. Google flags search results with the message "This site may harm your computer" if the site is known to install malicious software in the background or otherwise surreptitiously. We do this to protect our users against visiting sites that could harm their computers. We maintain a list of such sites through both manual and automated methods. We work with a non-profit called StopBadware.org to come up with criteria for maintaining this list, and to provide simple processes for webmasters to remove their site from the list.

We periodically update that list and released one such update to the site this morning. Unfortunately (and here's the human error), the URL of '/' was mistakenly checked in as a value to the file and '/' expands to all URLs. Fortunately, our on-call site reliability team found the problem quickly and reverted the file. Since we push these updates in a staggered and rolling fashion, the errors began appearing between 6:27 a.m. and 6:40 a.m. and began disappearing between 7:10 and 7:25 a.m., so the duration of the problem for any particular user was approximately 40 minutes.

Thanks to our team for their quick work in finding this. And again, our apologies to any of you who were inconvenienced this morning, and to site owners whose pages were incorrectly labelled. We will carefully investigate this incident and put more robust file checks in place to prevent it from happening again.

Thanks for your understanding.

Update at 10:29 am PST: This post was revised as more precise information became available (changes are in blue). Here's StopBadware's explanation.

Posted by Marissa Mayer, VP, Search Products & User Experience

If you’ve tried to access your Gmail account today, you are probably aware by now that we’re having some problems. Shortly after 10 9:30am GMT our monitoring systems alerted us that Gmail consumer and businesses accounts worldwide could not get access to their email.

We’re working very hard to solve the problem and we’re really sorry for the inconvenience. Those users in the US and UK who have enabled Gmail offline through Gmail Labs should be able to access their inbox, although they won’t be able to send or receive emails.

We’re posting updates to the Gmail Help Centre at http://mail.google.com/support/ and Google Apps users can visit the Google Apps help centre at www.google.com/support/a.

Thanks for bearing with us while we sort this out. We'll report back as we make progress.

Posted by Acacio Cruz, Gmail Site Reliability Manager

The Gmail outage that affected many consumers and Google Apps users worldwide is now over. Users should find that they’re able to access their email now without any further problems.

Before you can access your Gmail, you may be asked to fill in what’s called a ‘CAPTCHA’ which asks you to type in a word or some letters before you can proceed. This is perfectly normal when you repeatedly request access to your email account, so please do go through the extra step – it’s just to verify you are who you say you are.

The outage itself lasted approximately two and a half hours from 9.30am GMT. We know that for many of you this disrupted your working day. We’re really sorry about this, and we did do everything to restore access as soon as we could. Our priority was to get you back up and running. Our engineers are still investigating the root cause of the problem.

Obviously we’re never happy when outages occur, but we would like to stress that this is an unusual occurrence. We know how important Gmail is to you, and how much people rely on the service.

Thanks again for bearing with us.

Posted by Acacio Cruz, Gmail Site Reliability Manager