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Archive for May, 2009

Top Ten Myths About Google Analytics

3:39 pm - May 28, 2009 in Google Analytics Blog
We've noticed some misconceptions about Google Analytics floating around, and we thought we'd take a shot at correcting the most common ones. Without further ado, here they are, the top ten myths about Google Analytics debunked.

MYTH 1: "You get what you pay for." Google Analytics is free, which means the system is down a lot.

Google Analytics makes use of the same network of secure and reliable data centers used to power Google.com, making downtime an extremely rare occurrence. We have a large team focused exclusively on keeping your data safe and accessible, and benefit from multiple redundancies in our infrastructure around the globe (this makes us fast as well).

We even rely on Google Analytics for our own mission-critical products such as AdWords, which see huge volumes of traffic every day. If you're still having doubts, we'd encourage you to talk to some users and ask them how their experience has been with uptime.

MYTH 2: Google Analytics is basic and doesn't have any "advanced" features or metrics


Ack, this one is a tough one to swallow! A more frequent complaint is actually that Google Analytics has too much data. The product includes over 90 standard reports with more than 125 metrics and dimensions covering everything from visits to internal site search queries.

Custom reports and user-defined variables allow you to create your own metrics and reports where the standard ones don't meet your needs. With Pivoting, Advanced Segmentation, Secondary Dimensions, Event Tracking and the ability to share customizations, Google Analytics reports are more powerful than ever.

Google Analytics may look "basic," on the surface, but it can do a lot more than you think! If you have complex needs try talking to a Google Analytics Authorized Consultant or diving into the documentation on the Google Code Site.

More Info (Feature List, Custom Reports, Advanced Segmentation, Analytics API)

MYTH 3: Google Analytics only supports third-party cookies

False! Google Analytics has always used first-party, not third-party cookies. First-party cookies are important because they allow Google Analytics to track repeat visitors, so you can see which keyword, referring site, etc is responsible for bringing buyers even when it takes multiple visits for them to convert.

MYTH 4: Google Analytics is not really accurate

If you've spent time doing web analytics work, you'll know the sinking feeling that comes when two sets of numbers don't match. If you're experiencing a data discrepancy, don't panic. There are many others in the same boat.

Google Analytics uses JavaScript tags to collect data. This industry-standard method yields reliable trends and a high degree of precision, but it's not perfect. Most of the time, if you are noticing data discrepancies greater than 10%, it's due to an installation issue. Common problems include JavaScript errors, redirects, untagged pages and slow client-side load times.

For tips on how to sensibly approach data reconciliation, check out this post by Avinash Kaushik, Google's Analytics Evangelist, or this whitepaper on accuracy in Google Analytics. You can also talk to an expert.

All web analytics tools face the same technical limitations posed by JavaScript tags, so if another vendor claims their tool is more accurate, ask for some evidence.

More Info (Web Analytics Data Reconciliation Checklist, Whitepaper)

MYTH 5: It's not possible to export your data from Google Analytics

Not true! You have two options for exporting data. Use the "export" button at the top of each report to export the current view in PDF or XML (up to 500 rows). Or, use the new Analytics Export API to extract large amounts of data in any format you like. Also, if you want to share data with a colleague, you can schedule reports to be delivered directly to their email inbox, or even send regular updates to your own email address.

More Info (How to Export your Data, Analytics API)

MYTH 6: With Google Analytics you can't control your data

You have three options for data sharing in Google Analytics. You can change these options at any time from inside your Analytics account.
  • do not share your data
  • share your data with Google to improve its products
  • share your data anonymously for benchmarking

No matter which option you choose, your data is protected by several layers of defense:
  1. Dedicated security and infrastructure teams
  2. Multiple redundancies to prevent data loss
  3. Network redundancies to keep data accessible
  4. Advanced security, firewalling and routing to keep data secure
  5. Restricted access and principle of least privilege for personnel
If you opt-out of data sharing, your data will remain within Google Analytics and will not be shared with other products or services. If you decide to share your data with Google, it will be used to improve those products and services. Lastly, if you decide to share your data anonymously with others, it will be blended with other data to support the Google Analytics benchmarking feature. For more information on these options and what they mean, refer to the Google Analytics data sharing FAQ.

If you're still concerned, Google also offers a software product called Urchin (www.urchin.com) that you can run locally.

More Info (Data Sharing FAQ, Google Privacy Policy)

MYTH 7: There is no professional support for Google Analytics

Contrar! We flipped the model. Instead of providing an expensive analytics product with a one-size-fits-all professional services plan, we provide a free product and let you purchase the professional services that fit your needs.

There are several ways to get support: email support, help forums, the help center, and a network of Authorized Consultants. Authorized Consultants speak your language, accept your currency and often share your timezone. More than 80 companies across the globe provide a full range of installation and analysis support for Google Analytics. Some examples of things they can help you with are:
  • Validate and troubleshoot your installation
  • Integrate your analytics data with other data sources or CRM
  • Optimize your marketing efforts
  • Train your staff on how to use Analytics
  • Respond to support tickets, phone calls and provide on-site consulting
To find out more, give one or two of them a call. Our Authorized Consultants are hand-picked and are the best in the business.

More Info (Google Analytics Authorized Consultants)

MYTH 8: Google Analytics does not support A/B or multivariate testing and isn't well-integrated with other tools

Google offers a full range of marketing products including a free testing tool called Google Website Optimizer. You can use it to test different page elements and find out which ones yield the highest conversion rate and ROI. You can also use Google Analytics in conjunction with Website Optimizer to create an optimization plan for your site.

Google Analytics is also integrated with many of Google's other business products including AdWords, AdSense, and AdPlanner. It is also widely supported by third party tools ranging from content management systems, to email suites, to call center applications. In addition, you'll find many products that are complementary to Google Analytics including DoubleClick, TVAds, Webmaster Tools, Google Trends, Insights for Search, Feedburner, and more.

More Info (Google Website Optimizer, GWO Blog)

MYTH 9: You can't segment data in Google Analytics

In the fall of 2008, Google Analytics released three new Enterprise Features: Advanced Segmentation, Custom Reports and Motion Charts. Advanced Segmentation lets you segment visits by dozens of metrics and dimensions such as geographic location, time on site, referral site and much much more. You can create segments on the fly and apply them to virtually all the standard reports in Google Analytics as well as custom reports.


More Info (In Depth Look at Advanced Segments, Video)

MYTH 10: You have to spend a lot of money to get "real" web analytics

Getting a return from your Analytics data does take an investment. The most important investment to start with is making sure you or someone at your organization has the expertise and time to put your data to use. If at that point you still feel you need to pay more for a more complicated tool, that's OK, but remember that every dollar you spend on a tool takes away from money you could be spending on actually getting results, i.e. hiring or contracting a talented analyst (see the 90/10 Rule).

The question sometimes comes up, "if Google Analytics is free, what's in it for Google?" Google benefits from Google Analytics in two ways. First, if webmasters build better sites, it helps us connect searchers with the information they need faster. Second, if advertisers use Google Analytics, they are able to see their advertising ROI, which helps us demonstrate the value of Google AdWords. Both aspects have helped create a strong business case for Google Analytics over the years.

Google Analytics is getting more powerful with each new update, and you may be surprised by what it can do. Find out more by attending an Analytics Seminar for Success or talking to an Authorized Consultant in your area. If you're an AdWords advertiser, you can also speak with your Customer Service Representative.

More Info (90/10 Rule, Google Analytics Authorized Consultants, Seminars for Success)

Leave a comment

That's it for the top 10 myths. Still not convinced? Leave a comment and let us know!

Posted by Sebastian Tonkin, Google Analytics Team
 

$232 Million to the Winner in Winner

3:04 pm - May 28, 2009 in Yahoo! Buzz Log

by Mike Krumboltz

The winning numbers

In today's rough economic times, the dream of winning the lottery looms large. This week, somebody's dream came true. The lucky winner hasn't come forward yet, but various news outlets are reporting that someone in Winner, South Dakota (yes, that's the town's real name), has a ticket worth $232 million. The numbers, in case you have a time machine and want a cut of the winnings, were 5, 6, 12, 16, 21, and 7 (Powerball).

News that there is a flimsy piece of paper worth close to a quarter of a billion bucks inspired a mad rush to the Search box. Queries on "powerball numbers may 27 2009," "powerball winner," and "powerball winnings" posted immediate gains. Also surging among the greedy and curious: "biggest lotto win ever." While $232 million is nothing to sneeze at, it's far from the biggest jackpot ever. That title belongs to a $390 million jackpot from 2007. (Although, according to MegaMillions.com, that prize was shared between two winners. Sheesh, only $195 million each? Why even bother?)

Though they were nowhere near as popular as the "lotto winner" queries, searches on "lottery curse" were conducted by more than a few, we noticed. Indeed, there seems to be many times when someone wins millions of dollars only to suffer misfortune shortly thereafter. An ABC article from 2007 highlights some of the more glaring incidents. A couple won $25 million and saw their marriage end just months later. In 2002, another man won millions of dollars but "his life was consumed by hardship," including the death of his granddaughter and the end of his marriage. Most bizarrely, a 1996 lotto winner was kidnapped and killed by his sister-in-law and an accomplice.

Here's hoping the winner of this recent windfall manages to do what so many past winners have tried to accomplish: Do some good while continuing to live a happy life.

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Pot Calls Kettle Black

1:51 pm - May 28, 2009 in Yahoo! Buzz Log

by Mike Krumboltz

According to Us Weekly, Paris Hilton called "The Hills" TV show "lame and fake." That is all. As you were.

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Spelling Bee, Audrey Hepburn Stamp, Soccer Finals: What’s the Buzz

1:47 pm - May 28, 2009 in Yahoo! Buzz Log

by Claudine Zap

Spelling Bee Competitor

Our top picks from the day's hottest searches.

  1. Audrey Hepburn (Searches increased by 4,196%). A rare German stamp depicting the star in the movie "Breakfast at Tiffany's" sold for $74,600 at auction.
  2. Manchester United vs Barcelona (+432%). The Spanish footballers won the Champion League Final, 2-0.
  3. Social Security stimulus checks (+222%). Checks have been going out all month. Anyone eligible to receive one should look for an envelope from the government by June 4.
  4. "The Goode Family" (+404%). The latest animated series from Matt Drudge aired last night. The cartoon family features a vegan dog named Che.
  5. Spelling Bee (+106%). The 41 semi-finalists continue in the competition today. The group will be culled to about a dozen students who move on to the finals.

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Attention Nerds! A new gadgets API for communication

11:35 am - May 28, 2009 in Google Talkabout
I spent my youth writing games on a computer hooked up to my parents' television but despite saving my pennies to buy a 300-baud modem, I was never able to realize my dream of writing a game that my best friend and I could play against each other on two computers. In all my games the I,J,K and M keys were used by player 1 while player 2 was stuck with W,A,S and Z on the same keyboard.

This was in the back of my mind when I started putting my 20% time towards building a simple javascript library on top of our Google Talk web client. After some demos, my 20% project grew to an 80% project, and we're now ready to show off -- and get feedback on -- the gadgets.realtime set of APIs. These APIs will let Google gadgets hosted in different user's browsers communicate with each other. The first API, gadgets.sharedstate, is available on the new Talk Developer Sandbox. With this API, you can share an object between instances of a gadget, and be notified in realtime when the other instance modifies it. More APIs and UI improvements to allow gadgets.realtime gadgets to be used on orkut and iGoogle are in the works and coming soon.















For more information and for sample applications, see the documentation.

We've set up a discussion group to collect feedback. So, help me out, fellow geeks! Try out this API and let me know what you think and share any cool gadgets you write.

Moishe Lettvin, Software Engineer

Update (4/12/10): Our team decided to stop working on the gadgets.sharedstate API. The sandbox and the test harness will be shut down soon. Thanks for giving it a try.
 

New GWT App Gallery posted (check it out)

11:30 am - May 28, 2009 in Google Web Toolkit Blog

A couple months ago, we asked the community to tell us about their GWT applications and their experience developing them. We were greatly pleased to see many responses, and lots of neat applications. In fact, we had so many responses that we needed a better way to showcase and share them with the community.

Introducing the new GWT Application Gallery to save the day, now posted on the GWT homepage. Improving on the earlier GWT Application Gallery, the new gallery adds more features to make community interaction easier and application entries more meaningful. Here are some of these new features that you can look forward to:

  • An easier way to submit entries for any GWT-related tools or application that you would like to share with the community
  • A comment and rating system for others in the GWT community to rate your applications
  • More screen real estate for application screenshots and thumbnails for your application entry
  • Searchable tags that you can apply to your GWT application entry

We already have a number of entries both from the previous app gallery and newer entries from respondents to our call out a few months ago, and we'd love to hear from you too. So please, check out the new GWT App Gallery to see the kind of great applications the community has been developing, share your opinions through the comments and ratings feature, and add your own applications to the gallery.

As a sidenote, Google I/O is in full swing. In the spirit of sharing applications and development experiences, we've organized a Developer Sandbox area this year where third party developers who have used Google developer products can showcase their applications and talk about how they've created them. If you're attending Google I/O, drop by to check out some of these products live. I'll be around that area as well, so please come by to say hello.

 

Went Walkabout. Brought back Google Wave.

11:15 am - May 28, 2009 in The Official Google Blog
Back in early 2004, Google took an interest in a tiny mapping startup called Where 2 Tech, founded by my brother Jens and me. We were excited to join Google and help create what would become Google Maps. But we also started thinking about what might come next for us after maps.

As always, Jens came up with the answer: communication. He pointed out that two of the most spectacular successes in digital communication, email and instant messaging, were originally designed in the '60s to imitate analog formats — email mimicked snail mail, and IM mimicked phone calls. Since then, so many different forms of communication had been invented — blogs, wikis, collaborative documents, etc. — and computers and networks had dramatically improved. So Jens proposed a new communications model that presumed all these advances as a starting point, and I was immediately sold. (Jens insists it took him hours to convince me, but I like my version better.)

We had a blast the next couple years turning Where 2's prototype mapping site into Google Maps. But finally we decided it was time to leave the Maps team and turn Jens' new idea into a project, which we codenamed "Walkabout." We started with a set of tough questions:
  • Why do we have to live with divides between different types of communication — email versus chat, or conversations versus documents?
  • Could a single communications model span all or most of the systems in use on the web today, in one smooth continuum? How simple could we make it?
  • What if we tried designing a communications system that took advantage of computers' current abilities, rather than imitating non-electronic forms? 
After months holed up in a conference room in the Sydney office, our five-person "startup" team emerged with a prototype. And now, after more than two years of expanding our ideas, our team, and technology, we're very eager to return and see what the world might think. Today we're giving developers an early preview of Google Wave.

A "wave" is equal parts conversation and document, where people can communicate and work together with richly formatted text, photos, videos, maps, and more.


Here's how it works: In Google Wave you create a wave and add people to it. Everyone on your wave can use richly formatted text, photos, gadgets, and even feeds from other sources on the web. They can insert a reply or edit the wave directly. It's concurrent rich-text editing, where you see on your screen nearly instantly what your fellow collaborators are typing in your wave. That means Google Wave is just as well suited for quick messages as for persistent content — it allows for both collaboration and communication. You can also use "playback" to rewind the wave and see how it evolved.

As with Android, Google Chrome, and many other Google efforts, we plan to make the code open source as a way to encourage the developer community to get involved. Google Wave is very open and extensible, and we're inviting developers to add all kinds of cool stuff before our public launch. Google Wave has three layers: the product, the platform, and the protocol:
  • The Google Wave product (available as a developer preview) is the web application people will use to access and edit waves. It's an HTML 5 app, built on Google Web Toolkit. It includes a rich text editor and other functions like desktop drag-and-drop (which, for example, lets you drag a set of photos right into a wave). 
  • Google Wave can also be considered a platform with a rich set of open APIs that allow developers to embed waves in other web services, and to build new extensions that work inside waves.
  • The Google Wave protocol is the underlying format for storing and the means of sharing waves, and includes the "live" concurrency control, which allows edits to be reflected instantly across users and services. The protocol is designed for open federation, such that anyone's Wave services can interoperate with each other and with the Google Wave service. To encourage adoption of the protocol, we intend to open source the code behind Google Wave. 
So, this leaves one big question we need your help answering: What else can we do with this?

If you're a developer and you'd like to roll up your sleeves and start working on Google Wave with us, you can read more on the Google Wave Developer blog about the Google Wave APIs, and check out the Google Code blog to learn more about the Google Wave Federation Protocol

If you'd like to be notified when we launch Google Wave as a public product, you can sign up at http://wave.google.com/. We don't have a specific timeframe for public release, but we're planning to continue working on Google Wave for a number of months more as a developer preview. We're excited to see what feedback we get from our early tinkerers, and we'll undoubtedly make lots of changes to the Google Wave product, platform, and protocol as we go.

We look forward to seeing what you come up with!

Update @ 7:07PM: The video of the Google Wave keynote presentation is now available:



 

The sound of found: Bing!

5:30 am - May 28, 2009 in Live Search

This morning, Steve Ballmer is speaking at the D Conference where he’s unveiling our new search service — named Bing. Bing is rolling out internally to Microsoft employees worldwide today and will be available to you and your friends in the coming days.

Image of Bing logo

We spent lots of time listening to you, learning how you use search today and what you’re trying to accomplish with search. We found that search is no longer just a tool for mapping a keyword to a document. If you’re like many people, you’re increasingly using search to help you make decisions: from everyday decisions, like which restaurant to eat at, to complicated decisions, like which digital camera to buy or when to fly and where to stay on your next vacation.

Problem is: search engines themselves haven’t evolved all that much to address the new ways that people like you are using search today.

So today we’re introducing a new kind of search that goes beyond traditional search engines to help you make faster, more informed decisions. It will do this by combining a great search engine (with powerful new features to improve your results for any query), more organized results, and unique tools to help you make important decisions. We think of Bing as a Decision Engine.

So why did we pick Bing as the new brand name? We needed a brand that was as fresh and new as our approach. It needed to be like the product — optimized for the Internet. A name that was memorable, short, easy to spell, and that would function well as a URL around the world. We like Bing because it sounds off in our heads when we think about that moment of discovery and decision making — when you resolve those important tasks. And frankly, the name needed to clearly communicate that this is something new, to invite you to come back, to re-introduce you to our new and improved service and encourage you to give it a try.

In the coming weeks we’ll be using the blog to update you on Bing and provide an inside look at how we’ve designed it to cut through the clutter on the Web and deliver more relevant results to help you make better choices. In the meantime, we encourage you to check out our press release, visit http://www.decisionengine.com, and follow us on Twitter (@Bing) for all the latest news.

Looking forward to sharing Bing with you very soon!

Yusuf Mehdi, Senior Vice President, Online Audience Business Group

 

Jon and Kate Plus 40 Episodes

8:47 pm - May 27, 2009 in Yahoo! Buzz Log

by Mike Krumboltz

Jon and Kate

Warning: Jon and Kate Gosselin aren't going away. Far from it. E! Online reports that TLC has ordered a groan-inducing 40 episodes of "Jon and Kate Plus 8." To confirm, that's a "4" and then a "0." The entire Sopranos series had 86. The complete series of BBC's "The Office" had just 12 episodes and a special. 15 minutes of fame never seemed so long.

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6 tactics for maximizing your AdWords investment

7:54 pm - May 27, 2009 in Inside AdWords
The current economy has been tough on businesses and customers alike, and it can be a lot harder these days to connect with more price-concious customers. To reach these customers, our internal team of AdWords optimizers has come up with 6 tactics that will help your AdWords campaigns be more relevant to your customers.

1. Focus your ads on low prices and savings.
2. Use value-related keywords.
3. Make sure your ad groups are targeted and relevant.
4. Don't waste money on irrelevant clicks.
5. Make it easy for customers to buy.
6. Focus your money on your high-performers.

You can read more about each of these tips including examples and instructions at www.google.com/adwords/tactics and you can also view these tactics in a pdf format at www.google.com/adwords/tactics/top_tactics.pdf. We hope these tactics will help you continue to see good returns from your AdWords investment.

 
 
 
 
 
 
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